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Business Analyst with Robotic Process Automation

  • Salary: Negotiable
  • Job type: Contract
  • Location: Telford, Shropshire
  • Sector: IT
  • Date posted: 30/04/2018
  • Job reference: J385627A

Job Role: Business Analyst with Robotic Process Automation

Location: Telford

Contract Length: 3-6 months

Start Date: ASAP

Job Details

Robotics in the Automation Delivery Centre

Task Description

  • Responsible for supporting the application aspects of multiple

live service.

  • Management of live incidents
  • Investigation of incidents and provision of resolutions. Interaction / interface with

Solutions Delivery (project handover, Clone testing, etc.)

  • Involvement in live incidents escalated via other support teams.
  • Co-ordination with New Projects to gain an understanding of Live Support Requirements
  • Provision of Out Of Hours (On Call) cover on a rota basis
  • Collection of adhoc statistics
  • Housekeeping on Live Services and Databases
  • Creation & maintenance of support documentation (LSMs, etc.)
  • Attend Live support and customer meetings
  • Enhancement suggestions through Change Proposals / CIPs and Trouble Tickets
  • Technical Advice / Support to other areas Inc. the customer

Technical Skills

Robotics Process Automation

Business Analysis Tools

Visio

MS Office

Business Skills

Analytical skills, decision making, forward thinking

Working knowledge of Live Service Systems and applications

Experience of PVCS, EARS & Windows

MS Office applications knowledge

Experience of XML

Experience of Maestro Scheduler

Mandatory Technical Skills

  • Client facing
  • Good negotiation skills, well organised and proactive
  • Excellent interpersonal skills at all levels, with a positive 'can do' attitude"

Please submit your CV's at the first instance.

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