Business Analyst
Location: Edinburgh (on site 3 days per week)
Duration: Initial 3-month contract
IR35 Status: In scope
A Business Analyst is required to join a multinational technology client. This role will be based in Edinburgh, on site 3 days per week, initially working remotely on a 3-month contract with the view to extend.
About the role:
You will be working on a financial services and insurance project, involving the design of a new service for an end client in the Pensions sector. You will be collaborating with Technical Experts, Insight Analysts, CX designers and Communications Specialists to create an end-to-end set of documents to be used as the basis of the Service Design.
Key responsibilities:
As part of this role, your responsibilities will include:
- Creating documentation from the design activities to support the Solutions Team, including Level 3 & 4 process maps, User Manual / Training materials and User stories.
- Contributing to the creation of customer journeys
- Reporting your progress and highlighting possible hinderances to achieving your Sprint deliverables.
- Creating working documents to build operational processes and support training material.
- Working with collaboration tools such as Jira to capture and track requirements.
- Creating technical requirements to aid the building of outputs.
Experience:
To succeed in this role, you should:
- Be an experienced Agile Business Analyst with extensive experience of documenting AS-IS/TO-BE process maps and user stories.
You should have:
- Experience of working with business subject matter experts, application development squads, and product owners.
- Experience of delivering Business Analysis output and Customer Journey design for the technical build of the solution.
- Knowledge of Contact Centre Operations / Customer Experience
- Experience of working within Financial Services and Pensions
- Problem solving, time management and stakeholder management experience.
Skills
- UK Pensions Legislation knowledge
- Pega Business Architect with knowledge and experience in implementing transformation projects using Pega.
- Financial Services Operations knowledge
- Lean Six Sigma Green Belt
- Jira / Zephyr or any other collaborative tools for capturing tracking requirements.
- Financial Services qualifications.
If this role is of interest to you, please submit your CV in the first instance.