Business Analyst

  • Location

    Glasgow, Scotland

  • Sector:


  • Job type:


  • Salary:

    £32000 - £45000 per annum

  • Contact:

    Steph Otoo

  • Contact email:

  • Job ref:


  • Published:

    4 months ago

  • Duration:

    12 months

  • Expiry date:


  • Client:


Business Analyst

The Business Analyst is a key programme role, supporting the delivery of a new customer experience, spanning all customer types, products and sales channels.

The goal is to deliver a modern booking, ticketing and travel experience for customers and staff.

The Business Analyst reports mainly to the Programme Manager and will work across multiple key business workstreams. You might report to one or more Business Change Managers once the programme has been prepared and will conduct all work in line with the company's standards and internal programme governance.

Main responsibilities:

1.Work with Business Change Managers to recognise, outline, plan and execute the workstream and relevant work package/packages.

2.Using company data and analytics to analyse company operations, sales, demand, capacity utilisation and other business metrics.

3.Recognise and seek solutions to issues identified on each relevant workstream, or at programme level

4.Use data modelling to analyse findings and create proposals for strategic and operational developments and changes

5.Be able to assess the opportunities and possible risks associated with proposed solutions and present a reasoned argument in favour of a preferred course of action.

6.Guarantee the requirements are effectively developed, clearly defined and recorded through facilitation and documentation of workshops, process development, and quality assured.

7.Using excellent communication skills to design and host workshops and meetings to recognise, capture and analyse the requirements for each respective Business Change Workstream.

In addition, the Business Analyst:

  • Able to work proactively, under pressure and to tight deadlines
  • Able to contribute to a positive working environment
  • Able to demonstrate actions in line with company values

Skills required:

  • Contribute to pace setting within the programme team by performing tasks quickly and accurately and articulating a clear decision-making path, and business ownership of next steps
  • Strong customer service ethos and a passion for delivering high quality outputs and outcomes
  • Proven ability to motivate, control and manage a matrix-managed team
  • Ability to interact with, and influence colleagues in specialist business teams including IT, Commercial, Finance and Service Delivery in particular


  • Experience of working in multi-channel, transactional, customer facing systems mainly in the travel industry would be an advantage
  • Business Analysis for complex system implementations covering multiple disciplines
  • Experience of contributing to the procurement and/or implementation of travel booking, ticketing, fulfilment, finance, performance, and reporting systems
  • Proven ability to deliver tasks to time, budget and quality criteria

If this role is something of interest, please contact Stephanie Otoo on 0131 5584800 for more details.