Job Title: Broadcast Engineer (Platform Control / TV Operations)

Base location: Southampton, Hampshire

We are actively looking to secure a Broadcast Engineer to join Experis as one of our expert consultants, delivering services to our clients.

Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.

Job Purpose:

Deliver incident support to the Duty Platform Controller team through the accurate detection and logging of faults and email management
Ensure the premium broadcast content is robustly delivered without fault through the accurate completion of proactive & reactive service and system checks
Assist the Duty Platform Controller team with volume broadcast incidents through their effective triage, prioritisation, logging and problem management
Contribute to the first line support of Launches, Premier's and Special Events
Assist the Duty Platform Controller team with operational readiness activities during trials and early life support
Support the expansion of existing platforms and technological innovation by providing operational support to PCC, Dev Leads & Project management

Overview of Department

Platform Control provides first line support for the Client's platform 24 hours a day, 7 days a week. The department is responsible for monitoring and control of the Client's broadcast distribution platforms (DTH & OTT Apps). The main objective of the department is to ensure effective operation of the diverse range of systems and timely detection and resolution of faults are in place in order to achieve the highest possible service availability for our customers.

Key Responsibilities:

Deliver incident support to PCC in order to help minimise downtime to the Clients customers, Wholesale Partners and 3rd Party Content Providers
Using available monitoring tools and fault notifications quickly and accurately diagnose impact & incident priority
Accurately complete all checks whether proactive or reactive and maintain accurate records of incidents and their status
Follow the correct escalation procedures to effectively prioritise & manage incidents in a timely and professional manner
Understand how Incidents relate to Problems and assist PCC in identifying trends impacting stability
Support/Chair daily review calls with stakeholders
Contribute to comprehensive handovers between shifts.
Ensure all housekeeping duties are performed. Such duties include the management of the Platform Control Inbox, the general tidiness of PCC, the upkeep of pertinent information and other related tasks which help the efficient running of the Platform.
Provide operational support for new developments including User Acceptance testing.
To be aware of the potential impact of upcoming planned maintenance. To proactively monitor potentially affected systems while work is going on and report unforeseen symptoms to change implementers.

Essential Skills:

A level Education or equivalent
Solid IT skills
Works effectively as part of a team to resolve incidents
Attention to Detail / Methodical
Excellent communication
Sound judgement

Desirable Skills:

Technical Higher Education Award
ITIL Foundation
Experience of Broadcast (DTH & OTT Apps) Platforms systems and workflows
First Line Technical/Operational Support Role
Broadcast Experience
Experience of Platform systems & workflows
Working knowledge of Databases, Microsoft, Unix or Linux
Understanding of Networks

Technical Skills:

Working understanding of all the Client's customer facing broadcast services
Working Understanding of DTH & OTT Workflows & infrastructure in line with Associate responsibilities
Working understanding of all Monitoring Tools deployed in PCC
Capable of performing all Daily Checks
Capable of troubleshooting and escalating broadcast incidents
Competence in the use of Spark

Please submit your CV in the first instance if you have the above skills.