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Billing Co-ordinator

Expired
  • Salary: Up to £130 per day
  • Job type: Contract
  • Location: Basingstoke, Hampshire
  • Sector: Finance
  • Date posted: 19/10/2018
  • Job reference: BBBH90911

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Billing Co-ordinator
6 Months (Temp to Perm)
£16.30p/h
Basingstoke


Job Description
Manage and work a busy mailbox and work tickets raised by customers and internal departments related to billing and collection related issues.
Collaborates with the customer, sales organization and other internal departments to proactively resolve billing and collection related issues.
Research and resolves customer disputes relating to issues such as incorrect rates, tax/surcharge, disconnect issues, PO requests & change of customer name/address on invoices.
Regularly communicates with external customers. Such communication will typically be conducted through phone calls and emails, but will on occasion be through video conferences or in person, at the request of the customer or sales group. Communicates frequently internally to peers and management.
Ideally we would like the following
* Responsible for driving an enhanced Customer Experience via an improved Client focus.
* Good knowledge of Telecoms and product offerings.
* Fully compliant with Billing Methodology and highly analytical.
* Strong understanding of end to end business process - from contract negotiation to supply of business to ensure billing/CDR & MRC/NRC output is taken into consideration at all levels.
These skills are essential
* Good Team player
* Excellent Communication skills, with customers and internal departments
* Excellent organisation skills
* Someone who will Jump tasks if needed to accommodate the project and help others who may fall behind.
* Quick leaner who is enthusiastic at new challenges.
* Good excel skills
We are looking for a bright intelligent person who is eager to learn, ideally with a finance or business degree and had work experience in customer care. Training will be provided but will be very much on the job training due to the tight deadlines