Billing & Reporting Manager

  • Location

    London, England

  • Sector:


  • Job type:


  • Salary:

    £400 - £450 per day

  • Contact:

    Andrew Pennycook

  • Contact email:

  • Job ref:


  • Published:

    8 months ago

  • Duration:

    12 Months

  • Expiry date:


  • Start date:


Billing & Reporting Manager
12 Months

This is a global role and will be responsible for the day to day management of the Billing & Reporting team which must be developed into a centre of excellence.
The function of the team is to:

  • Validate and process Tech Ops vendor invoices
  • Validate and process Telecom vendor invoices
  • Resolve Billing Queries
  • Assist in budget forecasting
  • Facilitate benchmarking
  • Reporting

Key responsibilities include;
Management of Billing & Reporting Team

  • Recruit and train relevant team members
  • Create / develop and own all relevant processes used by the Billing & Reporting team in the performance of their duties
  • Act as an escalation point for the Tech Ops leadership team and BU heads for billing issues
  • Provide analysis and reporting related to the services provided by this team
  • Provide ad hoc reporting


  • Ensure all charges are in line with relevant contract / work order
  • Provide detailed analysis of any anomalies tracked against expected spend
  • End to end accountability from PO creation to vendor payment
  • Validation of all invoices including those from our managed service providers where the reviews will go down to individual Resource Unit level
  • Track and report variable spend
  • Assist the wider Tech Ops team in cost reduction exercises
  • Provide input for financial forecasting
  • Anticipate financial risk and work across the function to mitigate
  • Analyse, track and manage service credits as appropriate

Process area

  • The creation of Extranet accounts
  • Provisioning and changing of X-Accounts (contractors / MSP's)
  • Deletion / Removal of X-Accounts

Telecom Billing

  • Accountable for invoice management of Telecom spend (contracted out to Tangoe)
  • Escalation point for all Telecom billing issues
  • Inventory support for all network and voice future planning exercises


  • Design and deliver reporting relating to performance of the Financial aspects of the contracted services
  • Support the wider team to design and deliver reporting and metrics to show the operational performance of the contract as it relates to the Vendor Management and Contract Change functions
  • Deliver ad hoc reporting as required to support the function overall

Required Skills

  • Detailed understanding of Refinitiv finance systems and operating model
  • Global perspective with ability to act regionally and locally
  • Strong relationship building, communication and presentation skills
  • Excellent customer service and writing skills
  • Proven thought leadership in the areas of business
  • Experience with scorecards, and customer surveying
  • Ability to handle multiple tasks
  • Strong computer skills; proficiency in MS Word, Excel, PowerPoint and Outlook
  • Must be self-motivated, dynamic and able to work with minimal supervision

Desired Skills

  • Professional experience in the region


  • Degree level