BCOM Engagement Specialist

  • Location

    Manchester, Greater Manchester

  • Sector:

    IT

  • Job type:

    Contract

  • Salary:

    £17.79 - £22.48 per day

  • Contact:

    Andrew Pennycook

  • Contact email:

    andrew.pennycook@experis.co.uk

  • Job ref:

    BBBH117040_1578916489

  • Published:

    9 months ago

  • Duration:

    12 Months

  • Expiry date:

    2020-02-12

  • Start date:

    ASAP


BCOM Engagement Specialist
12 Months
Manchester
£17.79/HR - £22.48/HR


JOB DESCRIPTION
BCOM ENGAGEMENT SPECIALIST The role is driving engagement on the customer portal bCom, including internal and external stakeholders.

KEY ACTIVITIES:
* Local (On site) expert in bCom with direct contact to internal customer facing teams
* Consult businesses to define target segments and implement conversion strategies register and engage customers
* Familiarize with new releases
* Support Area strategies:
o Execute Regional training plan for both external and internal target audiences
o Execute Regional bCom conversion plan - leveraging the Area priorities and CS differentiation activities
o Execute Regional bCom communication and campaign planning to all stakeholders
* Local language validation activities (excluding GPIM content)
* Escalation of issues and business / customer feedback to the Regional bCom Leader

SKILLSET:
* Online marketing, eCommerce or business background
* Internet affinity and strong know how for digitization trends
* Project management experience
* Strong written and communication skills
* Customer oriented way of thinking
* Team oriented
* Fluent in English
* "Can do" mentality
* Strong Analytical background and sales force
* Strong influencing skills
* Background in integrated campaign management
* Any Nordic language (asset not a necessity)

EDUCATION
Degreed professional will be an asset, however experience will be looked at foremost for this role.