AV Support Assistant

  • Location

    London, England

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    Up to £35000.00 per annum + + Benefits

  • Contact:

    Experis UK

  • Contact email:

    Sam.Platt@experis.co.uk

  • Job ref:

    BBBH123747_1593701997

  • Published:

    4 months ago

  • Expiry date:

    2020-08-13

  • Start date:

    ASAP

AV Support Assistant - London

£35,000 + Benefits

Global Business - Recession-Proof Industry

We are currently looking for a talented, experienced and dynamic individual. You will be working in close collaboration with clients and suppliers, as well as other team members. This role would suit a professional looking to develop their career and earning potential. The successful candidate will benefit from an exciting, innovative and fun working environment.

Key to this role is a fundamental understanding of AV technologies and an awareness of practical issues with both relevant hardware and software, network technology and troubleshooting. As this role is supporting technical and non-technical clients, you must have very strong communication skills and be able to work with a wide variety of people - professional engineers, senior management and end-users.

Essential Duties and Responsibilities

  • Provide customer service and audio-visual equipment troubleshooting and problem resolution via phone, video, and email.
  • Possess a high level of knowledge in Audio, Video, Video Conference and Control systems.
  • Work independently, be self-directed, communicate effectively and make sound decisions to ensure customer satisfaction.
  • Be able to perform remote testing and problem diagnosis for projectors, microphones, speakers, amplifiers & LCD/Plasma Displays.
  • Act as first line response to resolve a problem or identify resolution via appropriate vendor or manufacturer.
  • Troubleshoot AV/V problems last minute as required as well as non-critical situations
  • Assist with Field Engineers that require assistance on the installation of AV infrastructure (audio, video conferencing, webcasting, visual display or projection, and control system (Cisco, Crestron) operations
  • Work closely with Project Managers & Field Engineers to help remedy any service issues that arise in a professional manner.
  • Daily system monitoring to ensure equipment and room functionality.
  • Provide any other support as needed to ensure EOS operates up to standards on a daily basis.
  • You will be able to conduct yourself in a professional manner when tasked with high pressured situations and be able to provide practical workarounds
  • You will have experience of speaking with liaising with senior stakeholders enabling you to build rapport
  • This role will also involve working closely with our Client Services Team