Associate IT Communications Engineer

  • Location

    Farnborough, Hampshire

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Tom Parsons

  • Contact email:

  • Job ref:


  • Published:

    3 months ago

  • Expiry date:



Associate IT Communications Engineer


QinetiQ comprises teams of dedicated people; experts in defence, aerospace, security and related markets. We draw on our extensive technical knowledge and intellectual property to provide the know-how and support to solve some of the world's most challenging problems. Our people make the critical difference to customers by providing unique approaches to problem solving. Why don't you join some of the world's finest scientific and technical minds and help us make tomorrow work today?

The role

This role will be primarily offering 3rd line desktop support to enterprise users of Microsoft windows operating systems & hardware peripherals.

You will be a team player with a flexible approach to working, also supporting site installations, moves, adds and changes (IMACS). Installation and support for network & telephony equipment.

This role is primarily based at the QinetiQ Farnborough site but working away at other sites will be required as requirements dictate.

Key Accountabilities

  • 3rd line desktop support to enterprise users
    * Building and delivery of new desktop/laptop hardware & peripheral
    * Supporting Audio Visual (AV) and Video Conferencing (VC) facilities
    * Corporate mobile devices
    * Managing of the helpdesk call system tickets (Resolve)
    * Management of DAMS (desktop asset management system)
    * Fault diagnosis/fix of corporate and standalone PC systems and peripherals
    * Remotely assist network management teams with "remote hands" for fault diagnosis/fix of the corporate data & voice networks and cabling infrastructure.
    * Effective working relationships with operational teams and internal customers
    * Ensuring compliance with QinetiQ policies, procedures and work instructions
    * Shadowing the Communications Team to gain broader skill set.
    * To undertake other duties as directed by the Team Leader

Key Capabilities/Knowledge

  • Be able to work under pressure.
    * Have concern for excellence and service improvement.
    * Commitment to set, achieve and maintain a high quality service.
    * To be relied upon to take a task through from conception to completion.
    * Shows the commitment and ability to identify and understand the current and future needs of the customer, and be willing to go that 'extra step' to ensure the individual customer's needs are met.
    * Must have the ability to work and communicate well as part of a team and to be able to work on own initiative.
    * Willing to keep up-to-date and build upon skill and knowledge base.

Experience & Qualifications

Knowledge of and working towards some or all of the below

  • Microsoft Certified Technology Associate (MTA) or equivalent Qualifications
    * Comptia Network +
    * Comptia A+
    * ITIL V3 Foundation
    Demonstrable IT Infrastructure knowledge including some or all of the below:
    * Local Area Networking
    * Wireless Networks
    * Network Equipment Rooms
    * AV & VC equipment
    Some experience of desktop support in an enterprise environment
    Microsoft Office applications
    PC, laptop and printer hardware repair
    Service Management Ticketing

We look for outstanding technical people, creative and analytical thinkers, decisions makers, influencers and excellent communicators. Join us today.

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