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Application Support Team Lead

Expired
  • Salary: £41970 - £50364 per day + 10% Bonus
  • Job type: Permanent
  • Location: Kilkenny
  • Sector: Infrastructure & Support
  • Date posted: 03/08/2017
  • Job reference: J371643A

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Position: Application Support Team Lead
Location: Kilkenny
Salary: €50,000 - €60,000 DOE + 10% Bonus + Benefits
Contract Type: Permanent
Start Date: Up to 1 Months' Notice Period Accommodated

APPLICATION SUPPORT TEAM LEAD - EMEA

Our client a global manufacturing organization with operations in numerous countries worldwide are looking for an Application Support Engineer to join their team based in Kilkenny in a Team Lead role

Application Support Team Lead Key Responsibilities:

  • Manage the support of SAP and other core line of Business Applications to the Business Units
  • Provides guidance to team members regarding work procedures, technical issues, work priorities, and special requests from customers
  • Determines work requirements & priorities of Application Support team members
  • Check if there are operational issues and address or escalate when applicable, communicate with support groups for any operational issues including change in process
  • Ensure faster closure of tickets through doing follow-ups with support groups and with users.
  • Mentoring and training of current and new members of SAP Support team
  • Proactively increase the efficiency of the day-to-day operations and report on team performance
  • Maintain a strong working knowledge of all supported systems
  • Serve as an escalation point for Business Units for high impact support issues.

Application Support Team Lead Requirements:

  • Minimum of a Bachelor's Degree in a relevant discipline (e.g. Computer Science, Business or Engineering).
  • The ideal candidate will have ITIL foundation level training
  • Minimum of 3 years Help Desk experience in leadership/supervisory capacity.
  • 2-3 years SAP or other ERP experience is essential
  • Excellent Customer Service skills.
  • Excellent verbal, written, communication skills.
  • Drive and ability to see problems through to resolution
  • Well-developed inter-personal and people management skills environment.
  • Ability to quickly learn and understand new technology and applications.
  • Has initiative, sense of responsibility and commitment to work
  • Has excellent leadership skills
  • Able to work in fast paced, stressful environment
  • Excellent problem solving skills, from both systems and accounting perspective
  • Ability to display a high degree of professionalism in dealing with stakeholders at levels across the organisation.
  • The energy, enthusiasm and drive to make it happen.
  • A team player who has the ability to motivate others, making it fun while getting the job done.
  • Enjoys working in a fast-paced, innovative environment where the focus is on continuous improvement and the challenge to make it better.
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