Application Support Specialist

  • Location

    City of London, London

  • Sector:


  • Job type:


  • Salary:

    £50000 - £55000 per annum + bonus, private medical etc

  • Contact:

    Jonny Mills

  • Contact email:

  • Job ref:


  • Published:

    5 months ago

  • Expiry date:


  • Start date:


Application Support Specialist

£50,000 - £55,000 + bonus, private medical etc

City of London

We have an excellent opportunity for an Application Support Specialist to join a world leading financial services company based in Central London. They are a highly reputable Reinsurance organisation with a very impressive portfolio of international clients.

Role responsibilities:

  • Responsible for investigation of problems and incidents in applications and services and assists with the implementation of agreed remedies and preventative measures
  • Close cooperation with infrastructure services (managed workplace, IT Operations, EMEA Service Desk)
  • Monitors and manages 3rd level support incl. SLAs
  • Supports "go live" after deployment of releases
  • Supports and conducts application service requests and carries out maintenance tasks for applications as part of the application life cycle while checking that all requests for support are dealt with according to agreed procedures
  • Uses tools to investigate issues, collect performance statistics and create reports
  • Carries out agreed operational procedures, incl. application configuration, installation, integration and maintenance in IT Operation.

Experience required:

  • Knowledge of state of the art IT environments including MR data centre and public cloud offerings (e.g. Amazon web services AWS, MS Azure)
  • MS SQL Database Admin knowledge
  • Excellent knowledge of Microsoft and .NET Applications
  • Experience of working with third party suppliers
  • Able to identify root cause problems and advise end users and know when to escalate
  • Able to work under pressure and have excellent stakeholder skills
  • Someone with 3 - 5 years Application Support experience

Please apply by following the link provided or contact Jonny Mills at Experis for further details.