Application Support Engineer

  • Location

    Birmingham, West Midlands

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    Up to £35000 per annum + + Benefits

  • Contact:

    Experis UK

  • Contact email:

    Sam.Platt@experis.co.uk

  • Job ref:

    BBBH125289_1597335356

  • Published:

    about 1 month ago

  • Expiry date:

    2020-09-24

  • Start date:

    ASAP

  • Client:

    #

Application Support Engineer
Salary expectation: £35000+ (depending on experience)

Role
You will be an integral part of a specialist technical team, personally responsible for delivering key elements of a managed support service for a high-profile client. The role will provide an opportunity to build on your strong technical background and to obtain practical experience of innovative IT solutions and services.


Responsibilities
Including but not limited to: -

  • To get acquainted with the general structure of the Company and understand the way the business functions
  • Provide 2nd & 3rd line "deskside" technical support to customers on a variety of devices, systems and technologies, with limited elements of 1st line support also required via a "Tech Hub" facility
  • Management of the Windows 10 "gold" build ensuring it is maintained and updated in line with Microsoft releases
  • Packaging and delivery of monthly Microsoft security patches via Configuration Manager
  • Packaging and delivery of software applications via Configuration Manager
  • Create and maintain high quality technical documentation and provide accurate customer specific reports


Technical Requirements

  • Excellent understanding of Microsoft Window 7 and 10 desktop operating systems
  • Excellent understanding of SCCM/Configuration Manager
  • Good understanding and experience of managing Microsoft Active Directory
  • Good understanding of Microsoft server operating systems
  • An understanding and appreciation of application and OS deployment mechanisms
  • Excellent customer service skills and attention to detail
  • Experience in developing and maintaining an MS desktop build using Configuration Manager
  • Experience of using Intune to manage endpoint resources
  • Experience in capturing and deploying software using Configuration Manager and Intune


Please apply today, The role is live and my client move very quickly.
Key Words
Configuration - SLA - KPI - Windows - SCCM - Active - Directory - Storage - Server - Box - Mac - IOS - MCITP - Sharepoint