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Application Support Analyst

  • Salary: £25000 - £30000 per annum
  • Job type: Permanent
  • Location: Chester, Cheshire
  • Sector: IT
  • Date posted: 23/10/2018
  • Job reference: BBBH91143

Application Support Analyst
£25,000 - £30,000

A very established organisation based in Chester are looking for an Application Support Analyst to join their highly expanding E-Commerce team.
The ideal candidate will have previous experience working with E - Commerce/ Websites and providing technical support when needed.
Key Responsibilities

  • 1st and 2nd Line support, management and configuration of company website and related technologies (search, product information systems, content management systems, enterprise service bus and other integrated software and back-end systems)
  • Troubleshoot user and technical issues, test and recreate bugs and coordinate the release of fixes with 3rd party web developers into production environments.
  • Participate in the rollout of new software or functionality by creating briefs and user stories, testing to ensure functional requirements are met and coordinating releases into a production environment.
  • 2nd Line support (covering 1st line as required) of customers on the use of their Website related e-commerce queries, providing help and guidance and troubleshooting issues.
  • Analyse large sets of data from several sources and manipulate them into the required format.

Essential Skills

  • 3 years minimum commercial experience working with SQL
  • Any exposure with SAGE
  • Manual testing experience
  • JIRA
  • Any E-commerce experience

This is a fantastic opportunity for someone who wants to develop and gain new exposure with different areas of IT including Application Support, Testing, Helpdesk and Web Development. If this role seems of interest, please get in touch with Faran Kalra on 0121 712 8748 or email him on

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