Application Support Analyst

  • Location

    Birmingham, West Midlands

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    £25000 - £33500.00 per annum

  • Contact:

    Luke Byrne

  • Contact email:

    Luke.Byrne@experis.co.uk

  • Job ref:

    BBBH120105_1583513579

  • Published:

    7 months ago

  • Expiry date:

    2020-04-05

  • Start date:

    ASAP

Application Support

Solihull (near Birmingham Airport)

Up to £33,500

Experis IT are currently recruiting for an Application Support Analyst to join one of our key Multinational Construction & Support Services based in Solihull.

Responsible for working within the Incident, Problem and Change Management Processes. They will own the responsibility for application products within Level 2/3 support, working with Level 1 service desk teams to ensure First Call Fix is at the highest level possible for their products.

Responsibilities

  • Service Requests, Incident and Problem Management - managing resolution of technical issues found in internal or external systems.
  • Prioritising numerous issues of varying severity, and effectively managing the resolution of all issues within accepted service levels.
  • Supporting Change Management - proactive management and implementation of changes
  • Diagnosis of issues and identification of root causes.
  • Provide excellent client communication.
  • Maintaining configuration documentation for support and functional processes in Level 2/3 knowledge repository up to date and accurate.
  • Providing knowledge transfer to Level 1 support functions or other Key Business Users.
  • Capturing Business Requirements (High-Level) and detailing incidents to support the Application Management function to support delivery.
  • Supporting Project Managers, Business Change, Business Architecture and Centres of Excellence to deliver the support requirement to agreed SLA's and Project Milestones.
  • Providing support to the Functions when required.
  • Providing support for environment/infrastructure changes for applications supported.

What we are looking for

  • Broad range of troubleshooting skills in software functionality, application server set up, database management, data analysis, reporting, operating system configuration, etc.
  • Experience in maintaining, supporting, configuring and monitoring applications.
  • All round understanding of the applications, their functions and options required to support them and any interfaces they use.
  • Experience with Application Monitoring (Log files).
  • Knowledge/experience of IIS, SQL and Microsoft applications.
  • Knowledge/experience with application integrations and middleware, e.g. SFTP, XML, BizTalk, Eden
  • Excellent customer service experience in a similar role.
  • Understanding basic principles of networking, storage, firewalls, servers, and hosts - virtual and on premises.