Application Support Analyst

  • Location:

    Birmingham, West Midlands

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    £25000 - £33000.00 per annum

  • Job ref:

    BBBH109813_1572009555

  • Published:

    21 days ago

  • Start date:

    ASAP

  • Client:

    Undisclosed Company

Application Support

Solihull (near BHX)

Up to £33,000

Application support / HP-UX / Unix / SQL Server / SQL / 3rd line /

Experis IT are currently recruiting for a Solution Architect to join one of our key Multinational Construction & Support Services based in Solihull.

To provide 3rd line Support, Administration, Implementation and maintenance of the company's applications for approx. 2500 users.

Develop & maintain relationship with Project delivery, Information teams, Support teams & external parties. To ensure successful & smooth implementation/transition of I T projects & major system upgrades. Ensure integrity of live, development & testing environments.

Key Responsibilities:

  • Engaging with All IT teams to produce effective & professional implementation of IT projects.
  • Facilitate & provide a point of contact and smooth the progress of the release process for IT Projects & key system upgrades.
  • Ensure that all allocated support calls are closed to the satisfaction of the end user and to a good level of quality.
  • Provide day to day Support of all Application Systems across HP-UX and Microsoft operating systems using SQL Server and Informix as relational databases.
  • Dealing with Application Support queries and issues that have been handed over by other support teams.
  • Take ownership and responsibility of an incident from start through to a successful resolution.
  • Adhering to departmental procedures for fault resolution.
  • Develop basic technical knowledge of each application within the company portfolio.
  • Develop specialised technical knowledge of nominated area.
  • Develop knowledgeable configuration & rollout of Environments.
  • Provide project support as and when identified.
  • Undertake administration activities, to include technical & non-technical documentation.

Skills and Experience:

Self Motivated

Conscientious

Team Worker

Flexible working approach

Customer focused

Problem Solver

Ability to manage a mixed workload of proactive and reactive support

To ensure departmental procedures for fault and change management are adhered to

Work on own initiative

Good Communicator (written or verbal)

Microsoft products -Server OS

Active Directory

SQL

Tomcat, .Net,

Relational Databases

HP-UX

Informix

ITIL V.3

Agile

Experience of implementing mission critical applications.

Experience in supporting Live, Dev & UAT environments.

A good understanding of change and release management.

Experience of collaborating with all I T functions

Experience of collaborating with external suppliers

Experience supporting mission critical applications

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