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Application Analyst

  • Salary: Negotiable
  • Job type: Contract
  • Location: Newcastle upon Tyne, Tyne and Wear
  • Sector: IT
  • Date posted: 20/03/2018
  • Job reference: J383592A

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Job Role: Application Analyst
Location: Newcastle
Contract Length: 3-6 months
Start Date: ASAP

Management of live incidents
Investigation of incidents and provision of resolutions. Interaction / interface with
Solutions Delivery (project handover, Clone testing, etc.)
Involvement in live incidents escalated via other support teams. Co-ordination
with New Projects to gain an understanding of Live Support Requirements
Provision of Out Of Hours (On Call) cover on a rota basis
Collection of adhoc statistics
Housekeeping on Live Services and Databases
Creation & maintenance of support documentation (LSMs, etc.)
Attend Live support and customer meetings
Enhancement suggestions through Change Proposals / CIPs and Trouble Tickets
Technical Advice / Support to other areas inc. the customer

Mandatory Technical Skills
Analytical skills, decision making, forward thinking
Working knowledge of Live Service Systems and applications
Experience of PVCS, EARS & Windows
Knowledge of Clarity
MS Office applications knowledge
Experience of XML
Experience of Maestro Scheduler

Mandatory Business Skills
Client facing
Good negotiation skills
well organised and proactive
Excellent interpersonal skills at all levels, with a positive 'can do' attitude.

Please submit your CV's at the first instance.

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