3rd Line Network Resolver Group (App Support)

  • Location

    Basingstoke, Hampshire

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Georgina Phipps

  • Contact email:

    Georgina.Phipps@experis.co.uk

  • Job ref:

    BBBH111188_1569495764

  • Published:

    2 months ago

  • Expiry date:

    2019-10-26

  • Start date:

    26/09/2019

3rd Line App Support
Basingstoke
Excellent salary + benefits
Security Cleared - Defence

We're looking for a 3rd Line App Support to join our client, a leading defence IT service + solutions provider, to support multiple products and systems for various high-profile customers. You'll join the existing Shared Service Desk to provide support manage the resolution, keeping the Service Incident record updated in accordance with agreed SLAs.

Candidates must be eligible for DV clearance and will preferably hold current SC

You will:

  • Receive incidents/faults from SPOC & 2nd/3rd Line support or 3rd Parties to manage the resolution, keeping the Service Incident record updated in accordance with agreed WI.
  • Proactively review the Incident, Problem and other Service Management data to identify potential problems and recommend solutions.
  • Fulfilment of Complex Service Requests based on the defined Service Catalogue including add, change or remove access to Production or Pre-Production.
  • Daily/Weekly/Monthly checks based on defined Work Instructions
  • Manage backup and recovery of data
  • Support and participate as required in all ITSCM, BCP and DR activities
  • Creation and Update of Work Instructions for Triage and Knowledge Sharing

Technical Skills (an understanding of some or all):

  • Understanding MS PowerShell
  • McAfee ePolicy Orchestrator and VirusScan Enterprise
  • LogRhythm
  • Tenable Nessus
  • PKI
  • Symantec AV

The reward for the right candidate is an excellent opportunity to join an expanding organisation offering excellent long-term career prospects, as well as a competitive salary and full company benefits. Please apply with current CV indicating your relevant experience and qualifications.

We are fully committed to the development of a diverse workforce. Therefore, applications for employment are always fully considered, irrespective of gender, ethnic origin, race, faith, sexual orientation.

3rd Line App Support
Basingstoke
Excellent salary + benefits
Security Cleared - Defence