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3rd Line IT Technician

  • Salary: £24000 - £27000 per annum + Benefits
  • Job type: Permanent
  • Location: Fareham, Hampshire
  • Sector: IT
  • Date posted: 13/09/2017
  • Job reference: J368747A

A 3rd Line IT Technician is required to work for the UK's Leading Engineering Support Services organisation as part of the Sea Division based in HMS Collingwood, Fareham

As a 3rd Line IT Technician you will be solely responsible for providing support to 150 users predominantly based in HMS Collingwood, with remote support provided to other sites. You will deliver high quality maintenance and support on specific IT Systems and Training Equipment in line with contractual requirements.

You will provide IS Support, 1st, 2nd and 3rd line to ensure calls are managed in line with agreed SLA/KPI. Update and maintain the register of IT assets, undertake the day to day operation of backup systems, Manage and deliver software deployment as well as building PC, Server and Mobile systems.

Essential Skills

  • The successful individual will be comfortable working as an individual in a standalone IT Support role. You will have demonstrable experience providing face to face support, so strong communication skills and customer facing is required.
  • Experience supporting Win 7, Server 2012 and Office are essential, with a strong desirable to have experience support Media products, such as Adobe and Coral Draw.
  • Experience providing support in the Royal Navy/MOD/Defence industry would be advantageous.

You will be required to hold SC Clearance or be able to obtain SC on acceptance of the position.

Benefits include 25 days holiday entitlement plus public holidays, money purchase pension scheme with life assurance, share ownership scheme and a broad range of career opportunities.

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