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3rd Line Infrastructure Support Analyst

  • Salary: £30000 - £35000 per annum
  • Job type: Permanent
  • Location: Edinburgh
  • Sector: Infrastructure & Support
  • Date posted: 29/09/2017
  • Job reference: J374420A

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My Edinburgh based client are currently looking to add to their 3rd Line Support Team due to continued success in the Scottish Market. You will act as a Subject Matter Expert for escalations from the Service Desk, resolving external client issues, as well as being heavily involved in Project Work.

What does the role involve?

Resolving support requests directly from managed service clients, using existing skills and knowledge as well as where appropriate, using relevant support and vendor resources to find resolution.

  • Proactively reviewing automated alerts and responding as required through to resolution.
  • Implementing client and internal projects on your own or as part of a team either remotely or onsite.
  • System administration, hands on fixes, installation/upgrade and patching of Microsoft based servers and desktops
  • Performing advanced troubleshooting which may also include working together with Microsoft and other vendors.

What experience do I require?

You will have demonstrable experience at 3rd Line Support Level and will have extensive knowledge of the Microsoft product suite. Technical experience required includes:

  • Server 2012/2016
  • Active Directory
  • Exchange
  • Office 365
  • Azure
  • Strong understanding of Networking, with exposure to Cisco technologies

What's in it for me?

You will be joining a business where you are not just another number. This is a tech company with a passion for employee satisfaction, who have won numerous awards and have a rich history of delivering customer excellence. You will receive a competitive salary and benefits package, with strong opportunity for career progression including the chance to gain certifications.

How Do I Apply?

To be considered for this position, please apply directly or contact Ben Whiting of Experis on 0131 558 4800.

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