2nd Tier Support Engineer

  • Location

    Basingstoke, Hampshire

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    Up to £0.00 per annum

  • Contact:

    Matthew Baccino

  • Contact email:

    Matthew.Baccino@experis.co.uk

  • Job ref:

    BBBH108275_1565084951

  • Published:

    4 months ago

  • Expiry date:

    2019-09-05

2ND TIER SUPPORT ENGINEER

ITIL, WINDOWS 2008+, MICROSOFT GROUP POLICIES, CITRIX XENAPP, VMWARE, NETAPP, SCOM 2007+, SCCM 2007+, SHAREPOINT, SQL, APACHE, JAVA, ORACLE, CISCO

OVERVIEW

Job Title:- 2ND Tier Support Engineer

Job Type:- Permanent

Location:- Basingstoke

Working Hrs:- TBC

Salary:- Up to £35,400

Degree:- Not required

SNAPSHOT

Company:- A leading Global Information and Communication Technology (ICT) company, offering a full range of technology products, solutions and services. They use their experience and the power of ICT to shape the future of society for their customers in more than 100 countries.

Project:- Working on a high profile, security cleared programme of work for a major Defence client in order to maintain the availability and security of their service.

The Role:- The 2nd Tier Support Engineer will lead, investigate and resolve issues and incidents passed on from the 1st tier support team. The 2nd Tier Support Engineer will in effect be the first line of investigative response and will be required to manage and own assigned incidents escalated from the 1st tier support team. These incidents will cover both infrastructure and application issues which require investigation and resolution or escalation to 3rd tier support.

Technologies: ITIL, Windows Server 2008 platforms, Microsoft Group Policies, Citrix - XenApp, VMware ESX, vCentre, SAN based storage system -NetApp, Systems Centre Operations Manage 2007/2010/2012, Systems Centre Configuration Manager 2007/2010/2012, HP Protect Tools, Lumension Application and Device Control, Microsoft SharePoint Server 2013, SQL Server 2008, Oracle 10g, Postgres Database's, Java based applications, Apache web server, Cisco Switch & Firewall, CA Spectrum

Apply by the 19th August for immediate consideration!