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2ND LINE SUPPORT ENGINEER - EDINBURGH - 3 MONTH CONTRACT

  • Salary: Competitive
  • Job type: Contract
  • Location: Edinburgh
  • Sector: Infrastructure & Support
  • Date posted: 08/08/2018
  • Job reference: J391486A

2nd LINE SUPPORT ENGINEER - EDINBURGH - 3 MONTH CONTRACT

Our Edinburgh based client currently require an IT professional to join them to assist in providing 2nd line support on an initial 3 month contract.

Our Market Leading Client are seeking a passionate and driven individual to take on the role of 2nd Line Infrastructure Support Engineer. Within this role you will be providing incident resolutions in a customer service style environment via telephone, email and remote support applications. You will need to be a proactive individual, with an end user focused approach and have a strong understanding of various aspects of IT.

For this role you must have:

  • Previous experience in a similar support position
  • Ability to identify and resolve issues, whilst providing exemplary customer service
  • Personable nature, with great communication skills
  • Solid grasp of networking operating systems and hardware
  • Good knowledge and understanding of Microsoft products
  • Previous experience within supporting end user platforms (Linux, VDI, etc..)
  • An understanding of VMware or other virtualisation tools
  • ITIL qualification

For more information please apply directly or call Lauren Lee on 0131 558 4806.

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