Accessibility Links

2nd Line Support Engineer - Cloud based products - O365

Expired
  • Salary: Up to £140 per day
  • Job type: Contract
  • Location: Bellshill, North Lanarkshire
  • Sector: IT
  • Date posted: 29/01/2018
  • Job reference: J358732A

We're really sorry, but it looks like this job has already been filled.

Register your CV with us, see our latest jobs or use the search below.

2nd Line Support Engineer - Cloud based products - O365 - Customer Service - Fix, Troubleshoot, Resolve - SQL - Communication to non-technical users - Basic Disclosure

My client a leading technology provider to the Education Sector is seeking a Customer focussed 2nd Line Support Engineer to join their existing team in Bellshill.

The successful candidate will be required to provide 1st & 2nd line telephone, email and online based technical support to customers with issues and queries surrounding Cloud based products and O365.

With a background in completing service calls including troubleshooting and resolving incidents, you will also be able to identify and implement tasks to improve processes, simplify activities, and improve customer engagement/ satisfaction

Key Duties:

  • Managing support calls prioritising, fixing and escalating effectively.
  • Liaising directly with customers and be required to close calls within stated service level agreements.
  • Working with colleagues to ensure that all telephony and call handling targets are met successfully.
  • Logging support calls on behalf of customers.

Skills:

  • 1st/ 2nd Line Telephony support including experience of supporting Cloud based or server hosted applications
  • SQL scripting experience
  • Excellent Customer Service skills
  • General networking knowledge on platforms such as: Microsoft Server 2008/2012 and Microsoft Exchange
    Database administration
  • The ability to liaise with technical and non-technical users effectively

Please note candidates must be willing to undergo a Basic Disclosure Scotland check before the contract commences

Similar jobs
View more similar jobs