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2nd Line Support Engineer (Cloud)

  • Salary: £128 - £144 per day
  • Job type: Contract
  • Location: Bellshill, North Lanarkshire
  • Sector: IT
  • Date posted: 17/07/2017
  • Job reference: J358732A

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Job Title: Support Engineer (Cloud Services)
Location: Bellshill- Scotland
Contract Length: 3 months
Industry: Education

Job Role:
To provide 1st & 2nd line telephone based technical support to customers with issues and queries surrounding a range of Cloud based products including many variations of the clients bespoke cloud based solutions + O365.
You will be responsible for managing a queue of support calls prioritising and escalating effectively.
You will be liasing directly with customers and be required to close calls within stated service level agreements.
You will work with colleagues to ensure that all telephony and call handling targets are met successfully.
Log support calls on behalf of customers.

Desirable Skills:
Office 365 experience
General networking knowledge on platforms such as: Microsoft Server 2008/2012 and Microsoft Exchange
SQL scripting experience
Database administration
Experience supporting other Cloud based or server hosted applications would be valuable.

Interested candidates should submit their CV to Sophie Garty in the first instance // sophie . garty @ experis . co . uk // 0161 924 3651

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