2nd Line Support Engineer

  • Location

    Caerphilly, Wales

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Matt Cope

  • Contact email:


  • Job ref:


  • Published:

    11 months ago

  • Expiry date:


  • Start date:


  • Client:


2nd Line Support Engineer

I have partnered with a market leading financial services company who are looking to add a 2nd Line Service Desk Engineer to their growing team.

This will be a customer facing support role where you will be working with end users around the business and along with the support aspect to this role, the successful applicant will be expected to develop skills within software development and automation.

Key responsibilities:

  • Monitor ticketing system and ensure tickets are being resolved quickly and efficiently
  • Assist infrastructure engineers during projects
  • Application and infrastructure support
  • Work on 1st line escalations
  • Develop automation scripts
  • Help with maintenance and support of key infrastructure and business applications

Essential Criteria:

  • Experience working in a 2nd line IT support role
  • Experience with Windows 7 and Windows 10
  • Good skills with Window Server 2012, 2016, and Microsoft Exchange
  • Understanding of networks and firewalls
  • Good general IT infrastructure and application support experience
  • Basic skills within software development and automation. Languages used may include Java, MySQL, PowerShell, Bash, or PHP. Willingness to develop skills in automation and an interest in DevOps is essential
  • Strong interpersonal and communication skills
  • Experience working in an ITIL environment would be beneficial

Desirable Criteria:

  • Telephony support e.g. Avaya, Cisco Call
  • VMware or Hyper-V
  • Basic Linux/UNIX understanding


  • Strong salary
  • Achievable bonus scheme
  • Lovely offices
  • Direct links back to the Head of IT and Group Head of IT. Get recognised for the good work you do.
  • Personal training and development plans
  • Great company social scene, BBQ's, beers and pizza on the last Friday of every month, sports clubs

If you're looking for your next role in IT Support or DevOps and think that the above sounds like you, apply today.

Advertiser: Matthew Cope - Lead Consultant

Number: 0117 930 9720