2nd Line Service Desk Engineer

  • Location

    Swansea, Wales

  • Sector:


  • Job type:


  • Salary:

    Bonus scheme

  • Contact:

    Matt Cope

  • Contact email:


  • Job ref:


  • Published:

    almost 2 years ago

  • Expiry date:


  • Start date:


2nd Line Support Engineer

I have partnered with a market leading financial services company who are looking to add a 2nd Line Service Desk Engineer to their growing team.

There are multiple projects coming up and the successful candidate will be heavily involved in the delivery of these.

Key responsibilities:

  • Monitor ticketing system, ensuring tickets are being resolved quickly and efficiently
  • Project work including rollouts
  • Work on 1st line escalations
  • Escalate 3rd line technical issues to appropriate teams
  • Support of 1st line team


  • Experience working in a 2nd line IT support role
  • Experience with Windows 7 and Windows 10
  • Strong interpersonal and communication skills and can do attitude
  • ITIL qualification or understanding of ITIL framework

Required Skills and Competencies:

  • Team player
  • Self-motivated and motivational
  • Analytical and problem solving
  • Effective Communication
  • Leadership
  • Commercially Astute

There's a competitive salary on offer, along with a great holiday, achievable company bonus, and benefits package. Above all else though, you'll be working with a great company with the budgets and belief behind you to drive your career forward.

If you're passionate for IT and looking to take the next step in your career send me a copy of your CV today for consideration.