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2nd Line Network Support

  • Salary: £24000 - £28000 per annum + 34 days holiday
  • Job type: Permanent
  • Location: Coventry, West Midlands
  • Sector: IT, Infrastructure & Support
  • Date posted: 25/09/2018
  • Job reference: BBBH88899

2nd Line Network Support

I have recently partnered with a market leading MSP with several UK offices are looking to add to their growing business with a 2nd Line Network Support Analyst.

I would welcome applications from anyone with an IT support background and a good understanding of networking fundamentals however, if you have worked in an MSP environment then this may put you at an advantage

In this role you will acting both as a first point of contact for customers, receiving calls and emails, logging these on the ticketing system, troubleshooting, and resolving connectivity and VoIP connectivity issues as well as dealing with any escalations from the 1st line team who you will work closely with. Any issues which you can't resolve will then be passed to senior networking or support teams. Along with this you may also be required to work on low level desktop support issues for the internal team.

Requirements:

  • Degree in Computing or experience working in an IT network support role
  • Strong knowledge of network fundamentals
  • Strong verbal and written communication skills
  • Good telephone manner
  • Good analytical and problem solving skills
  • Understanding of the following would put you at an advantage: ADSL, FTTC, FTTP, networking, VOIP and associated broadband technologies (TCP/IP, IPv4, IPv6, DNS, DHCP)

Why should you apply?

  • Competitive salary of up to £28,000
  • Real opportunity for career progression. Most people from the 2nd line team go on to work either in 3rd line support or move into NOC/Network Engineering positions
  • Opportunity to work for one of the UK's fastest growing networking companies
  • Fully funded training and development programme
  • Hard working, professional, and friendly environment (with a great buzz)
  • 25 days holiday + 8 days bank holiday + your birthday off + company pension

Commutable from: Coventry, Birmingham, Worcester, Northampton, Leicester

If you're interested in hearing more about this and have a passion for networking send me a copy of your CV today for consideration!

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