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2nd Line Application Support Engineer - MCSA - O365 - SQL

  • Salary: £144 per day
  • Job type: Contract
  • Location: Bellshill, North Lanarkshire
  • Sector: IT
  • Date posted: 06/12/2016
  • Job reference: J358732A

2nd Line Application Support Engineer - MCSA - O365 - SQL

My client a leading technology provider to the Education Sector is seeking a 2nd Line Application Support Engineer to join their team in Bellshill.

The successful candidate will be required to provide 1st & 2nd line telephone, email and online based technical support to customers with issues and queries surrounding a range of Cloud based products including many variations of the clients bespoke cloud based solutions + O365.

Key Duties:

  • Managing a queue of support calls prioritising and escalating effectively.
  • Liaising directly with customers and be required to close calls within stated service level agreements.
  • Working with colleagues to ensure that all telephony and call handling targets are met successfully.
  • Logging support calls on behalf of customers.

Skills:

  • 1st/ 2nd Line Telephony support
  • General networking knowledge on platforms such as: Microsoft Server 2008/2012 and Microsoft Exchange
  • SQL scripting experience
  • Database administration
  • Good Customer Service experience
  • Experience supporting other Cloud based or server hosted applications would be highly advantageous

Please note candidates must be willing to undergo a Basic Disclosure Scotland check before the contract commences

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