1st/2nd Line Walk-Up Support
Experis are currently recruiting on behalf of a prestigious blue-chip organisation based in Canary Wharf for a 1st/2nd Line Walk-Up Support Analyst to join them on a permanent basis to provide high-level support for Office 365, mobile devices & computer related hardware.
As a Technical Support Analyst, you will be part of a walk-up IT support centre - assisting our client to minimise downtime for their employees in a fast-paced, detail orientated environment.
Typical responsibilities include assisting with hardware testing, diagnostics & repairs, completing administrative tasks such as access database administration, deploying equipment & managing hardware inventory, and supporting software issues, connectivity issues and mobile devices.
If you're a customer-focused IT professional with exceptional communication and technical skills and you're looking for a new challenge, we'd like to hear from you.
Required Experience:
- Solid experience in information systems, preferably in a technology environment
- Deskside support of laptop computers and mobile devices
- An understanding of computer science concepts, various operating systems, networking, computer hardware, and a variety of software applications
- Technical support experience with a high degree of discretion and independent judgment
Knowledge & Skills:
- Strong personal and customer service skills
- ServiceNow experience
- Office365 support
- Laptop and general hardware support
- Network connectivity support
- Support and management of Apple iOS/Android devices within a managed mobile environment
For more information, please contact Lauren Roberts by clicking Apply Now. Individuals with relevant experience will be contacted shortly after.
1st/2nd Line Walk-Up Support
