1st/2nd Line Walk-Up Support

1st/2nd Line Walk-Up Support

Experis are currently recruiting on behalf of a prestigious blue-chip organisation based in Canary Wharf for a 1st/2nd Line Walk-Up Support Analyst to join them on a permanent basis to provide high-level support for Office 365, mobile devices & computer related hardware.

As a Technical Support Analyst, you will be part of a walk-up IT support centre - assisting our client to minimise downtime for their employees in a fast-paced, detail orientated environment.

Typical responsibilities include assisting with hardware testing, diagnostics & repairs, completing administrative tasks such as access database administration, deploying equipment & managing hardware inventory, and supporting software issues, connectivity issues and mobile devices.

If you're a customer-focused IT professional with exceptional communication and technical skills and you're looking for a new challenge, we'd like to hear from you.

Required Experience:

• Solid experience in information systems, preferably in a technology environment
• Deskside support of laptop computers and mobile devices
• An understanding of computer science concepts, various operating systems, networking, computer hardware, and a variety of software applications
• Technical support experience with a high degree of discretion and independent judgment

Knowledge & Skills:

• Strong personal and customer service skills
• ServiceNow experience
• Office365 support
• Laptop and general hardware support
• Network connectivity support
• Support and management of Apple iOS/Android devices within a managed mobile environment

For more information, please contact Lauren Roberts by clicking Apply Now. Individuals with relevant experience will be contacted shortly after.

1st/2nd Line Walk-Up Support