1st/2nd Line Support (CTC/SC Cleared)

  • Location

    City of London, London

  • Sector:

    IT, Engineering

  • Job type:

    Permanent

  • Salary:

    Up to £29590 per annum + Additional Benefits

  • Contact:

    Lauren Roberts

  • Contact email:

    lauren.roberts@experis.co.uk

  • Job ref:

    BBBH118680_1584572071

  • Published:

    7 months ago

  • Expiry date:

    2020-04-17

  • Client:

    #

Deskside Support Engineer

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue chip IT organisation, are currently seeking a number of Deskside Support Engineers to support multiple customer locations within Central London. This is a full-time, permanent role working 7.5 hours per day within the core hours of 0800-1800, and we are able to offer £27,600 per annum basic salary plus London weighting of £1,990.

** Please note that this role requires all successful candidates to hold CTC, MOJ SC or Home Office SC. If you hold clearance on application, this is preferable though not essential**


CORE ACTIVITIES:

  • Working from one of 7 Tech Bars, resolving client issues, replacing failed devices (Laptops, Desktops and Tablets etc) on a one for one basis.
  • Mobile support solution visiting various sites within the M25 to resolve IT issues or to replace faulty IT hardware as required.
  • Applying software images to new or repaired devices.
  • Hardware refresh, replacing old IT hardware with new IT equipment - continuous rolling Three year life cycle program.
  • Project IMAC work, large relocation of existing client employees to new premises whilst the existing premises is refurbished and refreshed, then relocating the staff back to either the same location or a new location


RESPONSIBILITIES:

  • Software and system fault diagnosis, analysis and fix.
  • Respond to all email requests regarding Refresh issues.
  • Take responsibility for stock used and follow the correct procedures regarding CMDB stock management.
  • Use of Service Now ticketing system.
  • Build new machines within the time scales provided.
  • Install additional applications on the new equipment.
  • Copy locally saved data to new device.
  • Acknowledge and respond to emails.
  • Arrange dates and times with users for their incident resolution and installs.
  • Ownership of all user problems through to completion.
  • Risk awareness of technology and business impact.
  • Proactively keeps customer updated with problem status at all times.
  • Identifying and reporting risk as appropriate in accordance with the guidelines.



SKILLS & QUALIFICATIONS

  • PC/Desktop Support knowledge including Windows XP, Windows 7, 8.1 & 10 & Windows Office Suites and core application suites.
  • Administering Windows Share\File permissions.
  • Mobile connectivity (E.g. secure ID/MAS)
  • Microsoft Certification (MCSE/MCSA/MCP's) desirable.
  • Good knowledge of HP, Dell & Lenovo H/W with the ability to resolve HW issues
  • Accepts and handles responsibility.
  • Cooperates with supervisors.
  • Willing to learn new skills and work through accreditation.
  • Works with minimum supervision.
  • Excellent Communication and People skills.
  • Friendly phone manner.



For more information, please send your CV to Lauren Roberts by clicking Apply Now. Candidates with relevant experience will be contacted to discuss further.

** Please note that this role requires all successful candidates to hold CTC, MOJ SC or Home Office SC. If you hold clearance on application, this is preferable though not essential**