1st/2nd IT Line Support Engineer

  • Location

    London, England

  • Sector:


  • Job type:


  • Salary:


  • Contact:

    Samuel Sheldrake

  • Contact email:


  • Job ref:


  • Published:

    6 months ago

  • Expiry date:


  • Start date:


1st/2nd IT Line Support Engineer - London - Contract - £100-150 per day

Summary of Role:

  • Resolve requests for technical assistance directed at the Technical Support IT Helpdesk, while delivering excellent customer service to users.
  • To take an active role in the ongoing design & maintenance of the UK IT infrastructure.


  • Have high competence in all areas of IT Support.
  • Deliver excellent customer service to all those who contact the IT Helpdesk.
  • Apply Company standard operating procedures and information security policy standards to resolve calls to the IT Helpdesk.
  • Inform the Technical Support Manager of serious, service affecting incidents or where third party organisations are failing to meet their SLAs.
  • Perform daily / weekly monitoring of key systems, taking appropriate action when required.
  • Assist in the review/update of IT Helpdesk procedures and documentation.
  • To Take an active role in IT Administration and Asset Management.
  • Other 'ad-hoc' activities as required by the Technical Support Manager.

Qualifications and Skills:

  • Strong competence in, Active Directory, Windows 7 and Windows 10.
  • Strong competence in Windows server environments. (2008, 2012).
  • Strong competence of managing a Microsoft networked environment.
  • Demonstratable competence in Cloud Services ( Office 365).
  • Previous exposure to delivering customer service from a busy IT helpdesk.
  • Previous exposure to Windows 7 & Windows 10 builds.
  • Logical and thorough approach to problem solving.
  • Excellent communications skills.

Relationships with People & Person Profile:

  • Support to colleagues.
  • Service provider to all users of IT
  • Escalates calls to 3rd party organisations.
  • Able to demonstrate excellent internal and external customer service to all levels of the business.
  • Flexible approach to working
  • Demonstrates ability to work in an organised manner
  • Good sense of humour
  • Excellent team orientation.

Please apply for role or contact me directly to discuss further