1st Line Support Technican

  • Location

    City of London, London

  • Sector:

    IT

  • Job type:

    Permanent

  • Salary:

    £20000 - £22500 per annum

  • Contact:

    Emily Buttifant

  • Contact email:

    Emily.Buttifant@experis.co.uk

  • Job ref:

    BBBH118528_1581359228

  • Published:

    10 months ago

  • Expiry date:

    2020-03-11

1st Line Support Technician

Location: Central London

We are actively looking to secure a 1st Line Support Technician to join Experis as one of our expert consultants, delivering services to our clients.

Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.

Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.

Role Description:

1st line support technical support role, liasing with the existing IT Engineer in the London office. Primarily providing in-person support for around 100-150 employees as well as working as part of a global team providing remote support for employees in different regions of the world. Providing support for a range of SaaS applications and services as well as supporting day-to-day operations.

This role is intended for someone who has experience in a customer facing helpdesk/tier 1 level role, preferably in a Mac based environment, who is looking to learn and expand their own skill set by exposing themselves to core technologies leveraged by several other Silicon Valley led companies, such as Zoom, Slack, JAMF Pro, Google Suite. Ideally we're looking for someone who is beginning their career in the world of IT and is looking for the next step to adopt further knowledge and experience.

Key Responsibilities:

  • Supporting of users in person and remotely
  • Provisioning and preparing new hire laptops, and ensuring they're mailed out to remote employees in a timely manner
  • Logging incidents and support requests via our ticketing system (ServiceNow)
  • Assist in providing basic level AV support and conference room maintenance
  • Setting up of new hire desks, such as deploying monitors and peripherals
  • Delivering orientation sessions to new employees
  • Management of distribution and tracking of our inventory to ensure stock levels for laptops and peripherals

Essential Skills and Experience:

  • A good understanding of Mac OS and how to troubleshoot
  • Experience with any AV technologies
  • Understanding of networking fundamentals
  • Familiarity with Google Suite is a plus
  • Ability to communicate technical issues in a non technical manner to end users

Core technologies (advantageous if familiar):

  • Mac OS
  • Okta or any single sign on tool
  • Google Suite
  • Zoom
  • Slack
  • JAMF

Interested candidates should submit their CV in the first instance. For more information, please contact Emily Buttifant via