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1st Line Support Superhero

  • Salary: £18000 - £20000 per annum
  • Job type: Permanent
  • Location: Edinburgh
  • Sector: Infrastructure & Support
  • Date posted: 09/11/2016
  • Job reference: J342617A

When meeting with the new hiring manager, the word 'Superhero' was used.....frequently.

It became clear to me very quickly that the hiring manager has developed a fantastic strategy for the future of the organisation and their refreshing approach was complemented by describing the type of individual they sought for this role.

The Hiring Manager wishes to attract an individual who has an obvious aptitude for customer service. It is important that you have relevant experience in a customer service role, whether face to face or telephony. Ultimately your personality will shine through and secure you this position.

What Experience Do I Need?

Having a technical degree or relevant experience in a technical role is crucial as the role will include Software Support, Hardware Support and Fault Resolution. Training will be provided, however a foundation knowledge is critical. Knowledge of Networking is particularly beneficial.

What's In It For Me?

In return you will have a supportive environment where career progression is defined and self development is encouraged. The company have recently acquired a competitor and this will lead to a broad range of career opportunities for those who seize the opportunity and demonstrate their value to the business.

There are regular buffets in house, juice freshly stocked in the fridge and an events committee who ensure the team have a significant amount of fun every couple of months.

Your team awaits.

To be considered for this position, please apply directly or contact Ben Whiting of Experis on 0131 558 4820.

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