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1st Line Support

  • Salary: Negotiable
  • Job type: Permanent
  • Location: London
  • Sector: Other
  • Date posted: 02/05/2017
  • Job reference: J364733A

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Thomson Reuters have an exciting opportunity which has opened up in their Legal business unit. This is an exciting opportunity for someone early in their IT Support career to work on market leading products in this area working with some high profile professionals who are the leaders in their field.

Information about the role

  • Identify and resolve product related, technical and administrative, needs for customers.
  • Accurately document all customer contacts, resolution steps, and customer feedback in order to enhance Thomson Reuter's products and services
  • Take ownership of all customer interactions and utilize appropriate timely follow-through.
  • Responsible for daily schedule adherence, remaining available to assist customers and maintaining quality
  • Continuously increase technical aptitude and develop customer service skills to improve the quality of the customer experience.
  • Follow the appropriate company policies and procedures to respond to routine customer issues, resolving as many queries as possible on the first call and escalating calls whenever appropriate.

Information about the candidate

You should have a technical background and ideally an IT related degree. Working knowledge of hardware, software, connectivity, operating systems and file structures. Previous work experience on an IT helpdesk would be highly desirable.

We are immediately recruiting for this position so please click apply now. For more information please call 0161 924 3658 or email

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