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1st Line Support

  • Salary: £15000 - £17500 per annum
  • Job type: Permanent
  • Location: Livingston, West Lothian
  • Sector: Infrastructure & Support
  • Date posted: 29/09/2016
  • Job reference: J356082A

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My client based in West Lothian are seeking a passionate professional to join their growing support function on a permanent basis.

This is an excellent opportunity for an aspiring professional who aims to join an organisation capable of propelling your career, providing extensive training and opportunity to develop.

What will the role involve?

The role will involve extensive customer service, so soft skills and a professional telephone manner are key drivers. You will be responsible for initial resolution of faults or logging and assigning tickets following the internal escalation process, whilst providing a high level of customer service at all times.

What experience do I need?

It is crucial that the right candidate have relative experience of working in a service desk, with exposure to Active Directory and Exchange in a corporate environment.

  • Experience using and troubleshooting Microsoft applications
  • Basic understanding of PC hardware set up and configuration
  • Active Directory
  • Exchange

What do I get in return?

You will be joining one of Scotland's most market leading and well known brands, with significant opportunity to progress on both a technical and professional level. The projected growth for the organisation will provide you with a challenging environment that will enhance your capabilities.

This is a stable, permanent role where talent is recognised and developed. My client also offers a good benefits package in regard to pension and holidays.

How do I apply?

Please apply directly or contact Ben Whiting of Experis on 0131 558 4820.

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