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1st Line Support Engineer (Windows 10, Mac OSX)

  • Salary: Up to £18500 per annum + benefits
  • Job type: Permanent
  • Location: Leeds, West Yorkshire
  • Sector: Other
  • Date posted: 28/02/2018
  • Job reference: J382486A

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1st line Support Engineer (Windows 10, Mac OS)

We are actively looking to secure a 1st Line Support Engineer to join Experis as one of our expert consultants, delivering services to our clients.

Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.

Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.


  • Act as 1st line support and initial triage for incoming IT queries.
  • Be first point of contact for all incoming queries on the IT Tech Bars.
  • Perform desktop platform support of Windows 10 and Mac OS v10.12 & v10.13
  • Logging of calls into the company service management tool, received via the phone, email and web services.
  • Resolution of calls logged in the company service management tool.
  • Resolve 1st line desktop, printer, server, application and telecoms issues over the telephone and in person.
  • Follow the company's IT processes in incident, access, request, and problem and change management.
  • Performing remote and onsite hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, configuring systems and applications.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Actively liaise with 2nd line support or other relevant teams or other 3rd Party suppliers to resolve escalated issues requirements.
  • Investigate problems and troubleshoot, in order to progress problems through to resolution.
  • Assisting with the management and review of major Incidents and identifying root causes and workarounds for problems.
  • Carrying out daily tasks to ensure the smooth running of the Enterprise IT infrastructure, such as monitoring to ensure maximum availability and excellent performance of systems.
  • Occasional site visits to other office locations to provide cover where required.

Key Skills

  • Desktop platform support of Windows 10, Mac OS v10.12 & 10.13
  • A good understanding and working knowledge of basic Active Directory management.
  • The ability to use remote support systems to troubleshoot problems in other sites
  • Mailbox administration (Office 365 Administration)
  • Mobile Technologies, IOS & Android
  • A basic knowledge of how networks interact would be very useful.

Interested candidates should submit their CV in the first instance. For more information, please contact Gemma Grayson via

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