Accessibility Links

1st Line Support Engineer

  • Salary: £120 - £124 per day
  • Job type: Contract
  • Location: Abingdon, Oxfordshire
  • Sector: IT
  • Date posted: 05/04/2018
  • Job reference: J383627A

We're really sorry, but it looks like this job has already been filled.

Register your CV with us, see our latest jobs or use the search below.

1st Line Support Engineer - Abingdon - 3-4 Month Contract

My client, a large technology organisation are looking for a number of 1st Line Support Engineers for a 3-4 month contract role based in Abingdon. The role will involve working 5 days out of 7 and can offer from £15 per hour based on a 38 hour working week.

About the Role:

  • Assisting clients through multi-channels including telephone, emails, the company website and social media.
  • Providing 1st line response through troubleshooting and diagnostics.
  • Maintain a clear, honest and consistent communication with the customer throughout.
  • Ensure all calls are logged on the company database with accurate information and in a timely manner.
  • To prioritise calls in order or urgency and importance.

Required Skill Set:

  • Strong customer service skills are a must with the ability to communicate effectively via the different channels.
  • Good technical IT knowledge - including use of Windows and Mac.
  • Excellent attention to detail.
  • Ability to work well under pressure and to meet deadlines.
  • Calm and logical approach to problem solving.