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1st Line Support Engineer

Expired
  • Salary: £120 - £124 per day
  • Job type: Contract
  • Location: Abingdon, Oxfordshire
  • Sector: IT
  • Date posted: 05/04/2018
  • Job reference: J383627A

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1st Line Support Engineer - Abingdon - 3-4 Month Contract

My client, a large technology organisation are looking for a number of 1st Line Support Engineers for a 3-4 month contract role based in Abingdon. The role will involve working 5 days out of 7 and can offer from £15 per hour based on a 38 hour working week.

About the Role:

  • Assisting clients through multi-channels including telephone, emails, the company website and social media.
  • Providing 1st line response through troubleshooting and diagnostics.
  • Maintain a clear, honest and consistent communication with the customer throughout.
  • Ensure all calls are logged on the company database with accurate information and in a timely manner.
  • To prioritise calls in order or urgency and importance.

Required Skill Set:

  • Strong customer service skills are a must with the ability to communicate effectively via the different channels.
  • Good technical IT knowledge - including use of Windows and Mac.
  • Excellent attention to detail.
  • Ability to work well under pressure and to meet deadlines.
  • Calm and logical approach to problem solving.