Our client, a leading provider of IT contractors to the Education Sector has an exciting opportunity for an experienced IT Support engineer to join their team based in Basildon for a short term contract up until the 23rd December
Due to the urgency of the role, candidates must have enhanced DBS/CRB Clearance in place currently
This role is for an immeidate start
In this role the engineer will be predominantly based at one school site working alongside a more experienced engineer but will be occasionally required to travel to attend team meetings and provide additional support at other local sites. The Engineers and the school will benefit from the additional support of a wider regional team as well.
The role is very autonomous with a focus on providing broad 1st/ 2nd line technical problem solving/network management as well as building strong relationships with the school leadership and teaching staff and ensuring contractual compliance against KPI's and SLAs.
This is a varied IT support role in a very rewarding environment that requires the building of strong relationships with the school staff. If you're an IT Support Engineer with broad technical and problem solving skills, are a great communicator with a proactive attitude and ultimately get a real buzz out of going the extra mile for customers, this is the role for you.
- 1st /2nd line IT support & implementation experience including MS Server 2008/2012/7/8/10, AD, Group policies, DNS, DHCP, network infrastructure, VMware, Citrix, Apple, CC4, switches etc, ideally within a customer-focused environment
- Strong problem solving abilities. Excellent communication, customer handling and inter-personal skills
- Strong planning, organising and prioritising abilities. Target focused. Flexible to cope with change, be proactive and adapt quickly to a developing type of service delivery
- Prior school ICT support experience may be useful, but isn't critical.