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1st Line Support Analyst

  • Salary: £18000 - £21000 per annum + Excellent Benefits
  • Job type: Permanent
  • Location: Bristol
  • Sector: IT
  • Date posted: 03/09/2018
  • Job reference: MCPE002

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1st Line Support Analyst

I have recently partnered with a market leading ISP based on the outskirts of Bristol who are looking to add to their growing business with a 1st Line Support Analyst.

I would welcome applications from both graduates looking to move into IT support or Networking and from anyone with an IT support background and a good understanding of networking fundamentals.

In this role you will act as the first point of contact for customers, receiving calls and emails, logging these on the ticketing system, troubleshooting, and resolving connectivity and VoIP connectivity issues. Any issues which you can't resolve will then be escalated to senior networking or support teams.


  • Degree in Computing or experience working in an IT support role e.g. Helpdesk or service desk
  • Good knowledge of network fundamentals
  • Strong verbal and written communication skills
  • Good telephone manner
  • Good analytical and problem solving skills
  • Understanding of the following would put you at an advantage: ADSL, FTTC, FTTP, networking, VOIP and associated broadband technologies (TCP/IP, IPv4, IPv6, DNS, DHCP)

Why should you apply?

  • Competitive salary
  • Real opportunity for career progression. Most people from the first line team go on to work either in 2nd/3rd line support or move into NOC/Network Engineering positions
  • Ultra-modern, open-plan, bright and airy offices
  • Fully funded training and development programme
  • Hard working, professional, and friendly environment (with a great buzz)
  • 25 days holiday + 8 days bank holiday + your birthday off + company pension

Commutable from:

Taunton, Bridgwater, Bristol, Weston Super-Mare, Bath, Cardiff (if you're feeling brave)

If you're interested in hearing more about this and have a passion for networking send me a copy of your CV today for consideration!

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