1st Line IT Service Desk - £19,384 - 6 month Fixed Term Contract

Technologies you will work with in this position - Windows 7/10, Office 365, Help desk Call Logging, basic Active Directory ( Password reset etc) Hardware and Software support including Mobile Device builds

Established and well known company are seeking a 1st Line IT Service Desk Analyst for their Infrastructure Services team

Working as a key player alongside a broader team you will support the Infrastructure Services Team in support and management of phone based IT Queries relating to users in broader business. This may be Software or Hardware Support - Mobile Device (Phone, tablet, Laptop) support. You will also be involved the build and roll out of new devices

Including a mix of BAU and Project work, your key tasks will involve planning, scheduling and resolving technical queries as well as on-going Root Cause Analysis.

Your Key technical expertise will include

Exposure to Windows 7/10
Exposure to Active Directory Administration
Exposure to Andoid and Apple OS Mobile Software
Exposure to MS Office 365, Active Directory, Exchange
Help desk Exposure or working towards ITIL and advantage

Your key requirements will include:

Experience in the BAU, Shared Services or Commercial IT Services operation
Confident in fault diagnosis across technologies & platforms and experience of rectifying faults within SLAs
Exposure to monitoring and maintenance of internal IT systems
Configuring and maintaining Hardware and Software
Ability to competently act as the technical point contact of escalation for incidents
Exposure to anti-virus solutions.
Windows experience or certification

Professional Certifications or equivalent in the relevant field of expertise would be beneficial

Comptia A+
ITIL

For the successful candidate the client will offer a secure and stable working environment, an excellent salary and benefits package and a progressive career path. £19,300 p/a 6 month FTC