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1st Line Engineer

  • Salary: £80 - £104 per day
  • Job type: Contract
  • Location: Abingdon, Oxfordshire
  • Sector: Other
  • Date posted: 17/11/2016
  • Job reference: J358290A

Our client, a leading provider of tools and services within the education sector has an exciting opportunity for a number of 1st line engineers to join their team based in Abingdon

THIS IS A 6 WEEK INITIAL CONTRACT STARTING ASAP

Role details:

  • The successful candidates will providing the clients broadband customer with a positive support experience
  • The project is focusing on a SSL certificate upgrade project- support is required to advise customers on the requirement to upgrade their SSL certificate and provide information and tools on how to upgrade the certificate
  • Support is also required to provide reactive help to customer queries

ESSENTIAL SKILLS

  • Strong customer/ interpersonal skills
  • Good telephony and PC skills
  • Good communication skills are essential
  • strong tenacity/ self motivation
  • ability to work effectively as part of a wider team
  • good time management
  • ability to work to strict deadlines
  • candidate should be able to confidently demonstrate a practical understanding of technologies and be able to discuss in layman's terms

DESIRABLE SKILLS

  • previous experience working in a telephone support environment
  • previous experience supporting internet related applications

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