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1st/2nd Line Support

  • Salary: £20000 - £22000 per annum
  • Job type: Permanent
  • Location: Edinburgh
  • Sector: Infrastructure & Support
  • Date posted: 06/09/2017
  • Job reference: J373619A

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My central Edinburgh based client are currently recruiting for an experience 1st/2nd line support technician to join their team on a permanent basis. This is an excellent opportunity to join a unique working environment and take responsibility for the infrastructure of an established institution. Working on an on call support rota you will be required to provide support for the current desktop group within the business. This includes:

  • Recovery
  • Basic software support
  • Basic security support
  • Operating systems support

You will also be responsible for working with technical staff to provide software and hardware upgrades and roll outs depending on the department and business needs.

Relevant skills for the role will include:

  • 1st and 2nd line support experience
  • Desktop support experience
  • MS experience
  • Experience of liaising with external vendors to escalate and resolve issues
  • Basic networking would be advantageous.
  • Experience of working in businesses with multiple technologies and platforms
  • Willingness to work in an on call rota occasionally covering weekend

In return my client are offering a unique and interesting work environment and the opportunity to develop your skills by working with multiple technologies and internal resolutions.

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