Part 6 - Skills matter
Would you ask an Accountant to check your network security? Or would you ask a Programmer to do knee surgery? It’s unlikely you would.
And yet, time and time again, organisations start building digital processes and solutions without having the right people, skills and resources in place. It’s important before any Digital Transformation project begins, that evaluate what skills required to complete the change, and make sure you have the right people in place to make it happen.
Jack of all trades, master of none
Any form of change, especially one involving digital strategy, requires the right people with the right skillset to be in place from the start. Expecting your existing employees to become jacks of all trades and complete all of the tasks that aren’t their area of expertise is unrealistic.
You might have a developer on the payroll, for example, but that doesn’t necessarily mean they know much about network security. Allocating tasks to employees without being sure they have the required skills and expertise is a recipe for disaster.
Filling knowledge and skills gaps
It’s likely that you’ll have existing employees that possess some, or most, of the skills required, with the aptitude to learn, develop, and take on new roles and responsibilities. If that’s the case, it’s time to get a training plan in place.
To really get your transformation moving, consider taking on specialists who already possess the skills, experience and knowledge your digital transformation project requires. Their expertise will mean they can train your existing staff on an ongoing basis, while putting in place the building blocks for areas of your transformation and getting things started. This consultant or contractor might seem like a large overheard, but having the right specialists in board will make a huge impact.
Right people, right place, right time
Take the GOV.UK digital transformation programme as an example. This is one of the most successful digital transformation programmes in recent years, and it continues to work because the people who knew what was needed were given the power to find the right people to help them achieve it.
Be sure you have the right skills in place, even it means looking outside your current organisation, and it will pay off in the long-term.