A Workflow Co-ordinator is required to join an International Information Technology Services company where they will have the opportunity to oversee the day-to-day running of the Support Team call queue for both Incident and Problem resolutions as well as change requests. This is a great opportunity for experienced Workflow Co-ordinators to join a company that invests heavily in the training and development of their employees.
The Workflow Co-ordinator's responsibilities will include but not be limited to: validating and assigning tickets to Support Team Members, ensuring that ticket are not left bouncing between teams. You should also ensure that the Technical Specialists adhere to incident, problem and Change management guidelines and do not leave any tickets unresolved, along with making sure that tickets are worked in a timely manner to assist in meeting Service Level Agreements. You would also be the single point of contact for the support team, managing the team hotline phone and monitoring the team mailbox, along with monitoring the teams' daily performance, communicating frequently to the Team Leader to resolve operational and performance issues quickly.
Interested candidates will need to have proven experience of working in a multi-customer or service delivery environment with knowledge and use of service desk ticketing software. An ITIL certification would be desirable. For further information send your CV now, or call Carys Jones on 0161 924 3671 for further information.
