My client, a leader in their field, are looking for a commercially aware Service Support Manager. The Systems Manager must have ITIL qualifications and have implemented ITIL processes and procedures before, including Incident / Problem and Change Management. Ideally someone who has delivered to challenging SLAs / KPIs, a natural in front of a stakeholders and someone who can line manage a technical team. You will be managing a large team of technicians 8 - 10 but that will grow. Any exposure as a Service Manager will be highly beneficial.The Support Manager will have strong management experience, excellent stakeholder management and would have probably worked for a consultancy in the past. Must have managed 2nd and 3rd line teams, LAN and WAN teams. Please call me for more information, this is a very live requirement so apply today for more details.
