Our public sector client is looking for a Service Gateway Management Analyst for an initial 2-3 month contract based in Birmingham.
Role:
You will be working on a team which ensures that projects go into service correctly. This is a governance role working with the Project Management and Live Service teams, and other stakeholders
Skills/experience required:
Each service being introduced has unique requirements in the assessment and influence that the Gateway Management Analyst is required to display:
* Act as an agent for Live Services during the project introduction phases
* Co-ordinate Live Services input into projects through engagement with Project Management and Live Service Management
* Administration of the Quality Gate templates ensuring risk assessments are accurate and up to-date and supporting evidence is recorded and auditable
* Provide status on projects from a Gateway Management perspective
* Provide Operational Risk Assessments for the major Quality Gates
* Provide advise and guidance on Gateway Management activities
* Provide the pre go-live Service "escalation" point for issues and problems, which may be reported by the stakeholders involved
If you believe you have the necessary skills and experience for this role, please submit your CV in the first instance.
Person Profile:
* Influencing and communication (written and verbal) skills at all levels is KEY
* Practical experience of conducting Quality Gate assessments
* Knowledge of lifecycles for applications and infrastructure in a service management context
* Experience of outsourced engagements and handling relationships with 3rd parties
* Excellent reporting skills and attention to detail
* Proficient in the use of the ITIL framework in a service management environment
* Good planning and control skills and ability to work under pressure and to tight deadlines
* Public sector experience
* Good analysis skills
* Experience bringing service delivery and live services together.
* Able to speak with project managers about service delivery and quality gate issues.
