Our client a large NHS organisation require an ITIL Service Desk support resource to provide 1st - 2nd Line support to users to ITIL compliant standards. This will involve acting as the first point of contact to users for incident resolution, recording calls logging requests, managing and processing in line with agreed incident management processes and progressing prescribed change requrests in completion. Skills Required: ITIL Foundation Certificate, experience of providing IT support in a service desk environment, Experience of an ITIL service environment, Experience of working to SLA targets, Good knowledge of IT infrastructure.
