Our client requires 3 Desktop Image Support Consultants to work onsite in London.
Role:
* Resolve incidents and problems to contractual Service Levels.
* Adopt best in class service delivery processes and methods.
* Bring advanced technical expertise to improve customer experience.
* In depth technical support of a Windows desktop solution, including troubleshooting and problem root cause analysis and resolution.
* Windows desktop patching; and software packaging and deployment.
* Work in a disciplined and structured manner in accordance with ITIL based service management processes
* Use proactive monitoring methods/tools to identify problem prevention and continual improvement opportunities.
* Update and administration of any changes to asset information.
* Handle customer problems promptly; escalate issues according to established procedures.
Skills Required:
* Experience of analytical troubleshooting in a Windows desktop environments.
* Minimum of 3 year's experience in similar/related
DV clearance is required for this role however candidates willing to go through the checks may also be considered.
Please forward CVs in the first instance.
Due to the high level of responses only successful candidates will be contacted.
